Terms of service

Welcome to Querencia Soaps. These Terms and Conditions govern your access to and use of our website [www.querenciasoaps.com], the purchase of our artisanal soaps and related products, and any interactions with our services. By accessing the Site, placing an order, or using our services, you agree to be bound by these Terms, our Privacy Policy, and our Shipping Policy. If you do not agree, please do not use the Site or our services.

1. Eligibility and Acceptable Use

  1. Eligibility: The Site is intended for users who are at least 18 years old and reside in India or jurisdictions where our services are available. By using the Site, you confirm you meet these requirements.
  2. License to Use: We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Site for personal, non-commercial purposes, subject to these Terms.
  3. Prohibited Conduct: You agree not to:
    • Use the Site for illegal purposes or in violation of Indian laws, including the Information Technology Act.
    • Copy, modify, distribute, or reverse-engineer any Site content or functionality.
    • Use automated tools (e.g., bots, scrapers) to access or extract data.
    • Post or transmit harmful content, such as malware, defamatory material, or content that violates third-party rights.
    • Interfere with the Site’s security, functionality, or performance.

2. Account Management

  1. Registration: To place orders or access certain features (e.g., order history), you may need to create an account by providing accurate information (e.g., name, email, password).
  2. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at contact@querenciasoaps.com if you suspect unauthorized access.
  3. Account Suspension: We may suspend or terminate your account for violating these terms, engaging in fraudulent activity, or to comply with legal requirements.

3. Ordering and Payments

  1. Order Placement: Placing an order constitutes an offer to purchase, which we may accept or reject at our discretion (e.g., due to stock unavailability or suspected fraud).
  2. Pricing and Taxes: Prices are listed in Indian Rupees (INR) and include applicable taxes (e.g., GST), unless otherwise stated.
  3. Payment: Payments are processed securely through third-party providers (e.g., Razorpay). You authorize us to charge the total order amount, including product price, taxes, and shipping fees, as displayed at checkout.
  4. Order Cancellation: You may cancel your order before it ships by contacting contact@querenciasoaps.com. Once shipped, orders are subject to our Shipping Policy and Return Policy.
  5. Shipping: Delivery terms, costs, and timelines are governed by our Shipping Policy. We are not liable for delays caused by third-party couriers or unforeseen events.

4. Returns and Refunds

  1. Consumer Rights: Per the Consumer Protection Act, 2019, you may return products within 7 days of delivery if they are defective, damaged, or not as described. Contact us at contact@querenciasoaps.com to initiate a return.
  2. Refund Process: Refunds for eligible returns will be processed within 7–14 business days after we receive the returned product, subject to our Return Policy. Shipping costs for defective or incorrect items will be covered by us; non-defective returns may incur return shipping or restocking fees.
  3. Non-Returnable Items: Certain items (e.g., opened or used soaps) may not be eligible for return due to hygiene reasons, unless defective.

5. Intellectual Property

  1. Ownership: All content on the Site, including product images, descriptions, logos, and designs, is owned by Querencia Soaps or our licensors and protected under the Copyright Act and Trade Marks Act.
  2. Usage Restrictions: You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.
  3. User-Generated Content: By submitting reviews, comments, or photos, you grant us a non-exclusive, royalty-free, worldwide license to use, display, and reproduce such content for marketing, promotional, or operational purposes.

6. Product Usage and Disclaimers

  1. Intended Use: Our soaps are for external use only. Follow product instructions and discontinue use if irritation or adverse reactions occur. We are not liable for misuse or allergic reactions.
  2. Product Information: We strive to provide accurate product descriptions, but we do not guarantee suitability for specific skin types or conditions. Consult a dermatologist if needed.
  3. Allergen Disclaimer: Our products may contain ingredients (e.g., essential oils, natural extracts) that could cause allergic reactions. Review ingredient lists before purchase.

7. Limitation of Liability

  1. No Warranties: The Site and products are provided "as is" without warranties, except those required by Consumer Protection Act.
  2. Liability Limit: To the extent permitted by law, our liability for any claim arising from these Terms, the Site, or our products is limited to the amount paid for the product or service in question.
  3. No Indirect Damages: We are not liable for indirect, incidental, or consequential damages (e.g., loss of profits, data loss) arising from your use of the Site or products.

8. Indemnity

You agree to indemnify and hold Querencia Soaps, its affiliates, officers, and employees harmless from any claims, losses, or damages arising from your breach of these Terms, misuse of the Site, or violation of applicable Indian laws.

9. Termination

We may suspend or terminate your access to the Site or services at our discretion, without notice, for reasons including violation of these Terms, fraudulent activity, or compliance with legal obligations.

10. Governing Law and Dispute Resolution

  1. Governing Law: These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of

11. Force Majeure

We are not liable for delays or failures to perform due to events beyond our control, such as natural disasters, government restrictions, strikes, or courier disruptions.

12. Changes to These Terms

We may update these Terms to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Significant changes will be notified via email or Site announcements. Continued use of the Site after changes constitutes acceptance of the updated Terms.

13. Contact Us

For questions, complaints, or inquiries regarding these Terms, contact our Customer Support team:
• Email: contact@querenciasoaps.com
• Phone: +91 9076000906
• Address: DC Enterprise, Gala number 2 & 3, New Manisha Nagar, Beturkar pada, Kalyan West, Thane – 421301, Maharashtra