Privacy policy
At Querencia Soaps, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, disclose, and safeguard your personal data when you visit our website [www.querenciasoaps.com], purchase our products, or interact with us. By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
We collect the following types of personal data:
a. Personal Data
• Contact Information: Name, email address, phone number, shipping/billing address provided during purchases, account creation, or when contacting us.
• Account Information: Username, password, or other credentials for accessing your account on the Site.
• Sensitive Personal Data or Information (SPDI): Payment details (e.g., credit/debit card numbers, bank account details) processed securely through third-party payment processors.
• Customer Feedback: Reviews, ratings, or survey responses you submit about our products.
• Marketing Preferences: Information provided when subscribing to newsletters or promotional offers.
b. Non-Personal Data
• Browsing Data: IP address, browser type, device information, operating system, pages visited, time spent on the Site, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance Site functionality, analyze usage, and deliver personalized content or ads.
• Third-Party Data: Information from social media platforms (e.g., when logging in via Google or Facebook) or other integrated services.
c. Automatically Collected Data
• Analytics: Data on Site interactions, such as clicks, product views, and cart activity, collected via tools like Google Analytics.
• Log Data: Server logs capturing access times, errors, or other technical data.
2. How We Use Your Personal Data
We process your personal data for the following purposes, in compliance with the DPDP Act:
• To process and fulfill orders, including shipping and handling returns or refunds.
• To provide customer support, such as responding to inquiries or resolving complaints.
• To manage your account and authenticate logins.
• To send transactional communications (e.g., order confirmations, shipping updates).
• To personalize your experience, such as recommending products based on browsing or purchase history, with your consent where required.
• To send marketing communications (e.g., newsletters, promotions about new soaps or discounts), only with your explicit consent. You may withdraw consent at any time.
• To analyze Site performance and customer behaviour to improve our products and services.
• To comply with legal obligations, such as tax or accounting requirements, or to protect our rights, property, or safety.
We process personal data based on:
• Consent: For marketing, analytics, or non-essential cookies (you may withdraw consent at any time).
• Contractual Necessity: To fulfill orders or provide services you request.
• Legal Obligations: To comply with applicable laws or regulations.
• Legitimate Interests: For improving our Site and services, provided it does not override your rights.
3. How We Share Your Personal Data
We do not sell your personal data. We may share your data with:
• Data Fiduciaries and Processors: Third-party service providers (e.g., payment processors like Razorpay, Ship Rocket for shipping, or email marketing platforms) who process data on our behalf, bound by agreements to protect your data.
• Business Partners: For co-branded promotions or campaigns, with your explicit consent.
• Third-Party Integrations: When you interact with embedded content (e.g., social media plugins), those third parties may collect data per their own privacy policies.
We ensure that any third parties processing your data adhere to security and confidentiality standards as required by the SPDI Rules. We are not responsible for the privacy practices of third-party websites or services linked to or from our Site. Please review their policies before sharing information.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enable essential Site functions, such as maintaining your cart or login session.
• Analyze Site performance and user behavior (e.g., via Google Analytics).
• Deliver personalized ads or content, such as product recommendations, with your consent.
• Track interactions with social media or other third-party services.
You can manage cookie preferences through your browser settings or our Cookie Policy. For non-essential cookies (e.g., analytics, marketing), we will obtain your explicit consent as required by the DPDP Act. Disabling cookies may affect Site functionality, such as the ability to complete purchases.
5. Children’s Privacy
Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn we have collected such data, we will delete it promptly. Contact us if you believe this has occurred.
6. Third-Party Links
Our Site may include links to third-party websites or services, such as social media platforms or payment processors. We are not responsible for their content or privacy practices. Review their policies before providing any personal data.
7. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Significant changes will be notified via email or Site announcements, as required by the DPDP Act. Continued use of the Site after changes constitutes acceptance of the updated Policy.
8. Contact Us
For questions, concerns, or to exercise your rights under this Privacy Policy, contact our Data Protection Officer:
• Email: contact@querenciasoaps.com
• Phone: +91 9076000906
• Address: DC Enterprise, Gala number 2 & 3, New Manisha Nagar, Beturkar pada, Kalyan West, Thane – 421301, Maharashtra